Support
Email support@krownapps.info and describe what happened. Including your username helps.
Common questions
How do I sign in?
Tap Continue with Apple or Continue with Google. There is no password and no code to wait for. If you made your account with a phone number, read the next answer first.
I made my account with a phone number
On the sign-in screen, tap Sign in with it, under the two buttons. To use Apple or Google as well, open Settings › Sign-In while you are signed in, and tap Add Apple or Add Google. Adding one keeps your account, with its groups, crowns and photos. Until you add one, Continue with Apple or Google starts a new, empty account.
I can’t get my verification code
Codes arrive by SMS. Check the number you entered, including the country code. Codes expire, so request a new one if it has been a while.
My group won’t start
A group plays as soon as it has 2 members, and holds up to 12. Send your invite link or code to one friend and tonight counts.
When does the crown drop?
At 10 PM in your group’s time zone, unless the group moved it to 8, 9 or 11 PM.
My friends can’t see my photo yet
Krown checks every photo before your group can see it. Yours is probably still being checked. Home says “Still checking your photos” until it is done. If the check is unsure, the photo stays hidden until a person at Krown has looked at it. If it finds a clear problem, the app tells you, and you can retake the photo before the crown drops.
I want to report a photo or a person
Use the report action on the photo. It hides the photo from everyone in the group immediately and removes it from that night’s scoring while it is reviewed. Whoever posted it is never told who reported them. See the Community Guidelines.
I want to block someone
Blocking hides content in both directions. You never vote on their photos, and they never vote on yours. You can undo it later: Settings → Blocked accounts lists everyone you have blocked.
I want to delete my account
Something is broken
Email us with your device model, iOS version, and what you were doing. Screenshots help.